Privacy Policy for KTM Garden & Grounds Ltd

Last updated: 7 September 2026

KTM Garden & Grounds Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights in relation to your personal data.

1. Information We Collect

Depending on how you contact us or use our services, we may collect:

Your name and contact details, including your telephone number, email address and postal or site address.
Information you provide when requesting a quote or making an enquiry.
Details relating to work we have been asked to quote for, arrange or carry out.
Records of quotations, invoices, payments and transactions.
Correspondence between you and KTM Garden & Grounds Ltd, including emails, messages and other communications.
Information you choose to provide when contacting us through our website, social media, telephone or in person.
Technical information when you visit our website, which may include your IP address, device and browser information, pages visited and information collected through cookies and similar technologies.

We only collect personal information that is reasonably necessary for running our business and providing our services.

2. How We Collect Your Information

We may collect information:

Directly from you when you contact us, request a quote or use our services.
Through our website contact form.
By email, telephone, text message or social media.
During site visits or while carrying out work for you.
Automatically when you use our website through cookies and similar technologies.
Occasionally from a third party, such as where someone has referred you to us or provided your details with your permission.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide quotations.
Arrange and carry out the services you have requested.
Communicate with you about appointments, quotations, work and payments.
Issue invoices and maintain financial and accounting records.
Manage our customer relationships and provide customer support.
Deal with complaints, disputes or outstanding payments.
Maintain appropriate business, insurance and health and safety records.
Meet our legal, regulatory, tax and accounting obligations.
Protect our business and establish, exercise or defend legal claims.
Maintain, secure and improve our website and services.

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we rely on:

Contract: Where using your information is necessary to provide a quotation, take steps at your request before entering into a contract, or provide services you have agreed for us to carry out.

Legal obligation: Where we need to keep or use information to comply with tax, accounting, health and safety or other legal requirements.

Legitimate interests: Where it is reasonably necessary for the operation and protection of our business, such as managing customer enquiries, maintaining appropriate records, recovering unpaid invoices, handling complaints or defending legal claims.

Consent: Where consent is required, for example for certain non-essential website cookies. You can withdraw your consent at any time.

5. Providing Your Personal Information

You are generally not legally required to provide personal information to us.

However, we may need certain information, such as your name, contact details, site address or details of the work required, in order to provide a quotation, arrange work or provide our services.

If you do not provide information that is necessary for us to fulfil a contract or take steps at your request before entering into a contract, we may not be able to provide the requested service.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with organisations or individuals that help us operate our business, including:

Wix and other website, hosting or technology providers.
Email, cloud storage and business software providers.
Our accountant, bookkeeper or other professional advisers.
Banks or payment service providers where necessary to process payments.
Insurers, legal advisers or claims handlers where required.
Subcontractors or suppliers where information is necessary for them to assist with providing a service.
Government bodies, regulators, law enforcement agencies or other authorities where we are legally required to do so.

Where another organisation processes personal data on our behalf, we expect appropriate data protection and security arrangements to be in place.

7. International Data Transfers

Some of the technology providers we use, including Wix, may process or store information outside the UK.

Where personal information is transferred outside the UK, we take steps to ensure that appropriate safeguards recognised under UK data protection law are in place.

You can contact us using the details below if you would like further information about the safeguards used when personal information is transferred outside the UK.

8. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

As a general guide:

Enquiries and quotations that do not result in work may normally be retained for up to 2 years after our last contact with you.
Customer, job, invoice and financial records may normally be retained for up to 6 years where required for accounting, tax, insurance or legal purposes.
Information relating to complaints, disputes or legal claims may be retained for as long as reasonably necessary to deal with the matter and meet any relevant legal requirements.
Website and cookie information is retained in accordance with the relevant cookie or technology provider's retention periods and your cookie preferences.

We may delete or anonymise information earlier where there is no longer a business or legal reason to retain it.

9. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our website is hosted using the Wix platform, and we also use appropriate business systems and service providers to store and manage information securely.

No method of electronic transmission or storage is completely secure, but we take reasonable precautions appropriate to the type of information we hold.

10. Cookies and Website Information

Our website may use cookies and similar technologies that are necessary for the website to operate and, where permitted, to understand how visitors use the site.

Non-essential cookies, including certain analytics cookies, will only be used where the appropriate consent has been provided.

You can manage your cookie preferences using the cookie settings available on our website or through your browser settings.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information.
Ask us to restrict how your information is used.
Object to certain uses of your personal information.
Ask for certain information to be transferred to you or another organisation.
Withdraw your consent at any time where we rely on consent.

These rights are subject to certain legal exceptions and may depend on the reason we are processing your information.

Your Right to Object

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing.

We will consider your request and stop processing your information unless we have a lawful reason to continue.

To exercise any of your rights, please contact us using the details below.

12. Automated Decision-Making

We do not use personal information to make solely automated decisions about customers that have legal or similarly significant effects.

13. Complaints

If you have any concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO Helpline: 0303 123 1113

14. Contact Us

For questions about this Privacy Policy, to request access to your information, or to exercise any of your data protection rights, please contact:

KTM Garden & Grounds Ltd
1 Robert Street
Bangor
LL57 1DD

Email: info@ktmgardenandgrounds.co.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we use personal information or legal requirements.

The latest version will be published on our website with the date it was last updated.